Frequently Asked Questions
All your questions answered about kriyay
From opening an account to deposits, withdrawals, bonuses, and security — you will find detailed answers to any question you have on this page.
kriyay is committed to providing a reliable and accessible online gaming experience for players in Bangladesh. Whether you are a new member or a returning one — whatever question comes to mind, this FAQ page is ready to give you the right information. Find your question from the sections below. If you cannot find it, contact our 24/7 live chat support.
Account and Registration
To open an account at kriyay, you need an active mobile number and a valid email address. The registration process is done entirely online and takes just a few minutes. You must be at least 21 years old. Once you complete registration with accurate details, you can access the platform right away.
No, only one account is allowed per user. Opening multiple accounts violates kriyay's rules and may result in all accounts being closed. If you have any issue with your account, reset your password from the login page or contact our live chat support.
Use the "Forgot your password?" option on the kriyay login page. Enter your registered email or mobile number and password reset instructions will be sent to you. The process is quick and secure. If you run into any trouble, our 24/7 live chat support team is ready to help right away.
To ensure secure transactions, kriyay may require identity verification in certain cases. ID verification may be needed especially when withdrawing large amounts. This process is done to protect the security of your account. Required documents can be submitted through the support team.
Yes, kriyay is fully mobile-friendly. You can log in to your account from the browser on any smartphone or tablet. The full platform works smoothly on both Android and iOS devices — no separate app download needed.
Deposits and Withdrawals
Deposits from bKash to kriyay are usually instant — in most cases your account balance is updated within seconds. During peak network times it may take up to a few minutes. The minimum deposit amount is ৳200 and there are no extra fees.
Yes, depositing at kriyay via both Nagad and Rocket is fully supported. Direct bank transfer is also accepted. The minimum deposit amount is ৳200 for all methods. Transactions are encrypted and secure, so you can use them with confidence.
kriyay's withdrawal process is very fast — it is generally completed within 1 hour. The minimum withdrawal amount is ৳1,000. You can withdraw quickly through bKash, Nagad, Rocket, or bank transfer. For larger amounts, the verification process may take a little longer.
kriyay does not charge any deposit or withdrawal fees on its side. However, your payment method (bKash, Nagad, Rocket, or bank) may apply its own transaction charges — that is the policy of the respective provider. There are no hidden charges from kriyay.
In some cases it may be possible to cancel a withdrawal while it is still being processed. However, since kriyay completes withdrawals within 1 hour, make your decision quickly. If you need to cancel, contact live chat support immediately and let them know about your request.
Bank transfer deposits may take a bit longer to arrive since they depend on the banking network. For faster deposits, bKash or Nagad are the most convenient options. The minimum deposit via bank transfer is ৳200. If you have any issues with confirmation, contact support with your payment receipt.
Games and Gameplay
To bet on BPL or any cricket match, log in to your kriyay account and go to the cricket section. You can place bets on various markets before the match starts or during live play. The minimum bet amount and odds for each market are clearly shown on screen. Play responsibly and stay within your budget.
kriyay offers slot games from top providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available here. Every game ensures fair play and uses Random Number Generator (RNG) technology.
RTP (Return to Player) is a game's theoretical payout rate — a mathematical indicator of what percentage of total bets is returned to players over the long term. It does not guarantee results for any individual session. Higher RTP games are generally more favorable over the long run, but each spin is independent and future outcomes are not predetermined.
Yes, kriyay's live casino games work very well on mobile. You can play roulette, blackjack, and baccarat with a live dealer directly from your smartphone. Make sure you have a stable internet connection for the best experience. No app installation is required.
Aviator (Spribe) is a crash-style game where a multiplier keeps rising and can stop at any moment. Place your bet and cash out before the multiplier stops. Cashing out at the right time is the key strategy in this game. You can learn more about this game in the crash bonus section at kriyay.
Bonuses and Promotions
As a new member, kriyay gives you a 100% match bonus on your first deposit, up to ৳10,000. For example, if you deposit ৳1,000 you receive an extra ৳1,000 bonus — giving you a total balance of ৳2,000. To get this bonus, simply make your first deposit after opening a new account. The bonus will be added automatically.
A wagering requirement is an indicator of how many times you need to place bets before you can withdraw winnings from a bonus. kriyay's welcome bonus has a wagering requirement of 25x, meaning you can withdraw after betting 25 times the bonus amount. Detailed terms can be found on the terms and conditions page.
kriyay's VIP program has three tiers: Bronze, Silver, and Gold. You can move up tiers automatically by playing regularly. Bronze members receive up to 0.5% weekly cashback, Silver members up to 1.0%, and Gold members up to 1.5% weekly cashback. Stay active and play regularly to advance to higher tiers.
The weekly cashback bonus is paid based on your net losses for that week at the rate applicable to your VIP tier. The rate varies by VIP level. Cashback is added directly to your balance and is generally paid at a set time each week. Contact support for more details.
kriyay runs special promotions from time to time during festivals and cricket seasons (BPL, T20 World Cup, IPL). These offers are available for a limited time. To stay updated on the latest promotions, log in to your account and check the promotions section regularly, or ask us via live chat.
Safety and Responsible Gaming
Yes, kriyay uses SSL encryption technology to ensure the highest level of security. Your personal and financial information is stored in encrypted form and is not shared with third parties. You can find more details on our privacy policy page.
kriyay is for users aged 21 and above only. There is no way for minors to open an account, and we place the highest importance on our responsible gaming policy. No account can be fully activated without age verification.
kriyay provides a self-exclusion option. If you feel that gaming is creating problems for you, contact our 24/7 live chat support and request a temporary or permanent account break. More information is available on our responsible gaming page.
If you keep betting beyond your budget, play more to recover losses, prioritize gaming over family or work, or find it hard to go about your day without playing — these can be signs of a problem. In this situation, take a break and talk to our support team.
Yes, all games at kriyay are sourced from world-class providers (PG Soft, Pragmatic Play, JILI, Spribe). These providers are tested by independent auditors and use certified RNG (Random Number Generator) technology. Every outcome is completely independent and unbiased.
kriyay's support team is with you 24 hours a day, 7 days a week. For the fastest assistance, use the live chat on the site — you can chat in Bengali. You can also contact us by email: [email protected]. Our team is always ready to respond quickly and effectively.
Still have questions?
If you did not find the answer to your question above, do not worry. Our Bengali-speaking support team is with you 24/7. Chat directly via live chat or send us an email — we respond quickly.
Contact Support
Live Chat Support
Chat directly in Bengali 24/7 — for the fastest assistance.
Email Support
Support Hours
24 hours a day, 7 days a week — on Bangladesh Standard Time (BST, UTC+6).
Start Playing Now
Register at kriyay and get a 100% bonus on your first deposit — up to ৳10,000.