kriyay Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") apply to the kriyay online gaming platform and all of its services. By visiting the kriyay website, registering an account, playing any game, or using any service, you are considered to have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, please refrain from using the kriyay platform. kriyay reserves the right to modify these Terms at any time without prior notice. Updated Terms will take effect from the moment they are published on the website.

2. Eligibility and Age Restrictions

To use the kriyay platform, you must meet the following conditions:

• You must be at least 21 years of age — this platform is for individuals aged 21 and above only.
• You must provide your correct identity and accurate information.
• You must manage your account yourself; allowing any other person to use your account is strictly prohibited.
• Each person may open only one account; opening multiple accounts is strictly prohibited and may result in both accounts being closed.
• Online gaming must be legally permitted in the region or country from which you are accessing the platform.

kriyay reserves the right to verify your age and identity at any time. If the required verification documents are not submitted, the account may be suspended.

3. Account Registration and Security

3.1 Registration Process

When creating an account on kriyay, you must provide accurate and complete information. Providing false information will result in the immediate closure of the account and all deposited funds may be forfeited. To change any information provided at registration, please contact the support team directly.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. If you notice any unauthorized access to your account, immediately change your password from the kriyay Login page and notify our support team. You are responsible for all activity that takes place on your account.

3.3 Account Closure

kriyay reserves the right to suspend or permanently close any account without prior notice in the event of a breach of these Terms. You may also close your account at any time — please contact us via live chat or email to do so.

4. Deposits, Withdrawals and Payments

4.1 Deposit Methods

To deposit funds on kriyay, you may use the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200 (for each method).

4.2 Withdrawal Process

The minimum withdrawal amount is ৳1,000. kriyay generally processes withdrawal requests within 1 hour. Your account's KYC verification must be completed before a withdrawal can be made. Withdrawals will be sent via the same payment method used for the deposit.

4.3 Incorrect Transactions

kriyay reserves the right to reverse any funds that were sent in error or deposited incorrectly. If an incorrect credit occurs due to a technical error, it will be cancelled and any related gaming activity will also be considered void.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

kriyay offers new members a 100% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000. This bonus is subject to a 25x wagering requirement.

5.2 General Bonus Terms

• Each bonus offer may have its own terms, which will be detailed on the respective offer page.
• Winnings earned using a bonus must meet the specified wagering requirements before they can be withdrawn.
• Attempting to claim the same bonus more than once, or claiming bonuses using multiple accounts, is strictly prohibited.
• Expired bonuses will be automatically cancelled.
• kriyay reserves the right to modify or discontinue any bonus offer at any time.

5.3 VIP Program

The kriyay VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers up to 0.5% weekly cashback, Silver offers up to 1.0%, and Gold offers up to 1.5% weekly cashback. Progression to higher tiers is based on regular gaming activity.

6. Gaming Rules

6.1 Fair Play

kriyay is committed to ensuring fair and transparent outcomes across all games. The games on our platform are provided by verified software providers and are secured with SSL encryption.

6.2 Prohibited Activities

The following activities are strictly prohibited on the kriyay platform:

• Any form of fraud or deceptive activity.
• Use of bots, automated software, or any technical advantage.
• Colluding with other players to gain an unfair advantage.
• Money laundering or any illegal financial activity.
• Exploiting technical vulnerabilities in the platform.
• Accessing or attempting to access another user's account.

6.3 Technical Issues

If a game is interrupted due to a technical issue, kriyay will review the situation and take appropriate action. kriyay's liability for any losses caused by server issues will be limited.

7. Responsible Gaming

kriyay is firmly committed to responsible gaming. We believe that online gaming is a form of entertainment — not a source of income. For your benefit, we provide the following tools:

• The ability to set deposit limits.
• The ability to self-exclude for a set period of time.
• The ability to review your account activity.

If you notice signs of gaming addiction, please contact us immediately or visit the Responsible Gaming page. This service is for individuals aged 21 and above only.

8. Privacy and Data Protection

For detailed information on how your personal data is collected, used, and stored, please read our Privacy Policy. kriyay will never sell your personal information to third parties. Our platform is secured with SSL encryption, which keeps your financial and personal information safe.

9. Marketing and Communications

kriyay may use the contact information you provided during account registration to send promotional messages. You may opt out of these communications at any time. However, transaction-related and security messages cannot be stopped as they are essential for the management of your account.

10. Dispute Resolution

In the event of a dispute or complaint, please first contact our support team directly. Our 24/7 live chat service is available in Bengali. We review all complaints fairly and impartially and aim to provide a resolution as quickly as possible.

If a satisfactory resolution is not reached through our internal process, both parties may pursue alternative dispute resolution by mutual agreement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, kriyay is not liable for the following:

• Any loss caused by internet connectivity issues.
• Delays or errors caused by third-party payment providers.
• Service interruptions due to force majeure events (natural disasters, government restrictions, etc.).
• Loss caused by a user's negligence or deliberate actions.

12. Intellectual Property

All content on the kriyay platform — logos, graphics, text, software, designs, and all multimedia elements — is protected by kriyay's intellectual property rights. No part of this content may be reused, copied, or distributed without written permission.

13. Changes to Terms

kriyay may change, amend, or update these Terms at any time. For significant changes, we will notify registered users via email. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

14. General Provisions

For any questions or concerns regarding these Terms, please contact our support team — live chat in Bengali is available seven days a week, twenty-four hours a day, or you can email us at [email protected].

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These Terms form the complete legal basis for the relationship between kriyay and the user and supersede all previous oral or written agreements.

Before you start playing on the kriyay platform, check out the FAQ page for answers to common questions: FAQ.