For players 21 and above

Responsible Gaming — at kriyay
A commitment to safe and mindful play

kriyay believes that gaming for entertainment is enjoyable only when it is played mindfully and within limits. Our tools and guidelines are here to keep you safe.

What is responsible gaming and why does it matter?

Online gaming is a form of entertainment — not a reliable source of income. At kriyay, we place the mental and financial wellbeing of every player at the top of our priorities. Responsible gaming means playing within your means, with a clear head, and purely for entertainment — while always staying aware of the risks involved.

As online gaming has grown in Bangladesh, the importance of responsible play has grown with it. kriyay does not just provide games — we have built a platform where players can use a range of tools to protect themselves and get help quickly when they need it.

Warning: Gambling addiction is a serious problem. If you feel that gaming is having a negative effect on your daily life, relationships, or finances, contact our 24/7 live chat support right now.

kriyay follows a number of effective practices to ensure responsible gaming. We do not allow anyone under 21 to open an account or play on the platform. Protecting minors is an integral part of our policy. In addition, we provide every player with direct account tools to control their gaming experience.

Our Protection Tools

Deposit Limit

Set a personal cap on how much you can deposit per day, per week, or per month. Lowering a limit takes effect immediately, but increasing a limit is subject to a waiting period.

Financial Protection

Time-Out

Need a short break? Take a time-out from 24 hours up to 6 weeks. During this period, no deposits or gameplay will be possible from your account.

Temporary Break

Self-Exclusion

If you want a longer break, choose self-exclusion. Options range from a minimum of 6 months to permanent exclusion. Your account will be fully inactive during this time.

Long-Term Protection

Loss Limit

Set the maximum loss you are willing to accept within a given period. Once you reach the limit, the system will automatically end your session.

Loss Control

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, a warning will appear and your session will end automatically.

Time Management

24/7 Support

For any issue, our Bengali-speaking support team is always ready to help. Reach us through live chat and get immediate assistance.

Immediate Support

Age 21+ and Minor Protection

kriyay is for individuals aged 21 and above only. Age verification is a mandatory step during registration. If there is any suspicion that a minor is associated with an account, that account is suspended immediately.

If you have children or teenagers at home, we recommend using parental control software on your devices. Never share your account password or login details, and always log out of your account when you are done playing.

  • Use password protection on your account
  • Keep your banking details and bKash/Nagad PIN private
  • Log out before sharing your device with others
  • Install filtering software for minors
  • Have an open conversation with your children about online gaming and its risks

Deposit and Withdrawal Limits

The following financial limits apply at kriyay — the same rules apply for all payment methods.

Description Amount Method
Minimum Deposit ৳200 All methods
Minimum Withdrawal ৳1,000 All methods
Withdrawal time Within 1 hour bKash, Nagad, Rocket, bank transfer
Welcome bonus (first deposit) 100% up to ৳10,000 25x wagering

Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000. A deposit of ৳22,000 or more earns the maximum bonus of ৳10,000, giving a total of ৳32,000.

How to activate protection tools

1

Log in to your account

Log in to your kriyay account and click the profile icon in the top right corner.

2

Open the "Responsible Gaming" menu

Go to the "Responsible Gaming" section from your account settings.

3

Choose the tool you need

Deposit limit, session time, loss limit, or time-out — activate whichever one you need.

4

Set your values

Set the limit values according to your means and plans. Remember — lowering a limit takes effect immediately.

5

Confirm

Save the changes and wait for the confirmation message. For self-exclusion, get help from the support team.

6

Support team for any issue

For any question, chat with us live or email [email protected] — Bengali support is available 24/7.

How to know when you need help

If you notice any of the signs below, it may mean that gaming is getting out of your control. In that situation, seek help without delay.

  • A repeated tendency to place larger bets to recover losses
  • Trying to stop gaming but being unable to
  • Damaged relationships with family or friends because of gaming
  • Seeing gaming as a way to solve financial problems
  • Lying to family or loved ones about gaming
  • Feeling restless or irritable when you cannot play
  • Prioritising gaming over sleep, eating, or daily responsibilities

If any of these signs feel relevant to you, contact our live chat right away. Our team will help you take the steps you need.

Ways to get help

Contact us

24/7 Live Chat Speak directly with our Bengali-speaking support team at any time. Get immediate help with self-exclusion, deposit limits, or any concern you may have.

Email Support [email protected] — write to us with the details and we will reply as soon as possible.

Confidentiality guaranteed All communication with us is completely confidential. Asking for help takes courage — we are here for you.

Frequently asked questions about responsible gaming

After logging into your account, go to the "Responsible Gaming" section from the settings menu. There you will find options to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. If you want to raise a limit, a waiting period applies, giving you time to reconsider.

Self-exclusion applies for a minimum of 6 months. You can choose a longer period or exclude yourself permanently. Your account cannot be reactivated before the exclusion period ends. Contact our live chat for assistance with this process.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account becomes active again automatically. Self-exclusion is long-term protection — a minimum of 6 months, and your account cannot be reactivated before the period ends. For serious concerns, self-exclusion is the more effective option.

No. kriyay strictly enforces the 21+ age requirement. Age is verified at the time of registration and there is no way for minors to open an account. If we receive information about a suspicious account, we investigate it immediately and close it if necessary.

Contact us via our 24/7 live chat or by email at [email protected]. Our Bengali-speaking support team understands your situation and will help you take the steps you need — in complete confidence.

After self-exclusion is activated, you are given the opportunity to withdraw any withdrawable balance in your account. Contact the support team for details on this process. Bonus balance is generally forfeited.

Enjoy safely —
with kriyay

Set limits that suit you and enjoy gaming for entertainment.
Whatever the issue, we are always here for you.

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