kriyay's Privacy Policy
Here is kriyay's complete and transparent policy on how your personal information is collected, stored, and kept secure.
1 Introduction and Scope
kriyay ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, how we use it, who we share it with, and how we keep it secure when you use kriyay's website, mobile version, or any related services.
By creating an account on this platform, logging in, or using our services in any way, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
2 What Information We Collect
Personally Identifiable Information
At the time of account registration, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Residential address
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Time, amount, and method of deposits and withdrawals
Technical and Usage Information
The following is collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system
- Time of accessing the website and session details
- Page visit history and gaming activity
- Information collected through cookies and similar tracking technologies
Communication Information
When you contact our support team:
- Content and history of live chat messages
- Content of email communications
- Details of complaints and requests
- Troubleshooting logs
3 Purpose of Using Information
We use the information collected for the following legitimate purposes:
Account Management
Your information is used to create, verify, and maintain your account; assist with password recovery; ensure login security; and send important account-related notifications.
Financial Transactions
Financial information is used to process deposits and withdrawals, award bonuses, prevent fraud, and comply with mandatory financial regulations.
Security and Compliance
Information is used to meet Anti-Money Laundering (AML) obligations, verify identity (KYC), prevent unauthorized access, and ensure responsible gaming.
Service Improvement
Information is used to analyze usage patterns, improve platform performance, plan new games and features, and personalize the user experience.
4 Information Sharing and Third Parties
Who We Share Information With
kriyay does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Service Partners: Trusted partner organizations for payment processing, identity verification, and technical infrastructure management, who operate under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed to comply with court orders, requests from government regulatory bodies, or other legal processes.
- Fraud Prevention: Information may be provided to relevant authorities to assist in investigating suspicious activity or financial crimes.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, information may be transferred after notifying you in advance.
5 Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. kriyay uses cookies for the following reasons:
- Essential Cookies: To maintain login sessions, ensure security, and keep the platform's core functions running.
- Functional Cookies: To remember your preferences (language, theme) and provide a personalized experience.
- Analytics Cookies: To understand usage patterns and measure platform performance.
You can control or reject cookies by changing your browser settings. However, disabling certain cookies may affect the platform's functionality.
6 Data Security Measures
SSL Encryption
All data transfers are secured through SSL/TLS encryption. The "https" and padlock icon in your browser's address bar are proof of this protection.
Secure Database
All personal and financial information is stored in encrypted databases. Access is restricted to authorized personnel only.
Access Control
Strict role-based access controls, two-factor authentication, and regular security audits are conducted.
Incident Response
In the event of any security breach, we are committed to notifying affected users promptly and taking swift corrective action.
Regular Updates
Security patches and system updates are applied regularly. Third-party security audits are conducted to ensure fair play.
Data Backup
Data security and recoverability are ensured through regular encrypted backups. Backup access is limited to the authorized technical team only.
7 Data Retention Period
How Long Information Is Kept
We retain your information only for as long as necessary or legally required. The retention period for different types of information is outlined below:
- Account Information: For the duration the account is active and for a minimum of five (5) years after closure, in line with financial regulations.
- Financial Transaction Records: For the period specified under applicable laws and regulations in Bangladesh, generally a minimum of five to seven years.
- Communication Logs: Customer support records are kept for two (2) years from the date they were created.
- Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted at the end of their set duration.
After the specified period, unnecessary information is securely deleted or anonymised.
8 Your Rights and Choices
Your Privacy Rights
You have the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy. Requests can be made through the support team.
Right to Rectification
If your information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may be limited where legal obligations apply.
Right to Object
You have the right to object to the processing of your information in certain cases, particularly regarding marketing communications.
Right to Portability
Where applicable, you may request to receive your information in a structured, readable format and to have it transferred elsewhere.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, particularly if there is a dispute about its accuracy.
To exercise any of the above rights, contact our 24/7 live chat or email us at: [email protected]. We endeavor to respond to all valid requests within a reasonable time.
9 Protection of Minors
Age Restriction
kriyay is for persons aged 21 and over only. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete all related information.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
10 Policy Changes and Notification
You Will Be Informed of Updates
We may review and update this Privacy Policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- A notification may be displayed after logging in to the platform.
If you continue to use the platform after changes have been made, it will be assumed that you agree to the revised policy. We therefore recommend visiting this page regularly.
11 Contact Us
Privacy Inquiries
If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or have any other privacy-related matter, please get in touch with us.
24/7 support available in Bengali — start a chat directly from the platform
[email protected]
To learn more, read our Terms and Conditions and Responsible Gaming Policy.